Package Delivery Policy

What you can send with Zeli.

Prohibited items, sender responsibilities, and how Zeli cooperates with authorities.

Last updated: July 13, 2026

Purpose

A safe, fast peer-to-peer courier service.

Zeli Package Delivery lets residents and visitors on Bonaire send small parcels between two addresses through independent couriers on the Zeli platform. This policy exists so senders, recipients, couriers and Zeli operations all know exactly what is and is not allowed inside a Zeli parcel.

By booking a package delivery you confirm that the item you are sending complies with everything below. Every booking includes a declaration of contents, and every sender ticks a box acknowledging this policy before the trip is dispatched.

Allowed

What you can send with Zeli.

Documents and paperwork

Contracts, passports, invoices, keys and other paperwork that fits inside an envelope or small box.

Personal items

Forgotten belongings — a phone charger, sunglasses, a laptop, an item left at a restaurant or hotel — sent to a friend, family member or colleague.

Sealed retail goods

Small everyday retail items in their original packaging: books, cosmetics (non-flammable), clothing, unopened electronics accessories.

Gifts and non-perishable food

Wrapped gifts, snacks, sealed groceries. Items should be shelf-stable — nothing that has to stay refrigerated for hours.

Prepared meals

Restaurant takeaway or a home-cooked meal in a sealed container, delivered within a short window so it stays safe to eat.

Prohibited

What you cannot send with Zeli — no exceptions.

Any booking found to contain the items below will be immediately cancelled, the sender may be suspended from the platform, and where appropriate the incident will be reported to the Korps Politie Caribisch Nederland (KPCN) and Douane Caribisch Nederland with the full booking record — pickup and drop-off addresses, sender and recipient identity, timestamps, courier statement, and any proof-of-delivery evidence.

Alcohol

Beer, wine, spirits, liqueurs and any other beverage containing alcohol, in any quantity, sealed or opened. Retail delivery of alcohol is a licensed activity and is not part of the Zeli peer-to-peer courier service.

Tobacco and vaping products

Cigarettes, cigars, loose tobacco, vapes, e-liquids, hookah products.

Illegal drugs and controlled substances

Any substance whose possession, sale or transport is prohibited under the laws of the Caribbean Netherlands, including cannabis, cocaine, MDMA, methamphetamine, opioids not prescribed to the recipient, and any precursor chemicals.

Prescription medication for someone else

You may send your own medication to yourself. You may not send prescription medication to another person or arrange a courier to pick up a prescription that is not in your name.

Weapons and ammunition

Firearms, replica firearms, ammunition, knives intended as weapons, tasers, pepper spray, and any item classified as a weapon under Dutch and Caribbean Netherlands law.

Explosives, flammables and pressurised containers

Fireworks, flares, gasoline, lighter fluid, aerosol cans over 250 ml, propane cylinders, oxygen tanks, hand sanitiser in bulk.

Live animals

Zeli couriers are not equipped to transport pets or any live animal safely. Please use a dedicated pet transport service.

Human remains, bodily fluids and biohazardous material

Including but not limited to blood, tissue samples, sharps waste and anything requiring specialised handling.

Cash, negotiable instruments and precious metals

Bank notes, blank signed cheques, gold bullion and similar. This is for the safety of the courier and to keep insurance meaningful.

Counterfeit, stolen or unlicensed goods

Anything you do not have the right to send, or anything sold in violation of intellectual-property or customs rules.

Anything intended to harm the recipient

Threats, intimidation, unwanted material. Deliveries used to harass or endanger someone will be reported to the police and the sender permanently banned.

Sender responsibilities

What we ask of every sender.

Accurate declaration

Fill in the "What’s inside" field truthfully. The courier reads it before accepting the trip, and it appears on the booking record.

Safe packaging

Package the item so it will not break, spill, or injure the courier during a scooter or car ride. Fragile items get the fragile handling add-on.

Accurate size tier

Choose the size tier honestly. A "small" parcel is up to 2 kg; "standard" up to 6 kg; "large" up to 15 kg. Anything above 15 kg is not eligible for the peer-to-peer courier service.

Recipient consent

Confirm the recipient is expecting the parcel and shares their phone number with you. Deliveries to an unwilling recipient will be cancelled.

Present sender identity

On card orders the sender is the account holder. On cash orders you may be asked for ID at pickup, at the courier’s discretion, if the parcel or contents look inconsistent with the declaration.

Courier rights

When a courier can refuse or return a parcel.

Couriers on the Zeli platform are trained to refuse a package that does not match the declared contents, appears to contain prohibited items, is unsafely packaged, is heavier than the booked size tier, or would put them at risk (unsafe pickup location, hostile sender, no valid recipient at drop-off).

A refused parcel is returned to the pickup address at no extra cost when the refusal happens at pickup. Refusals at drop-off — where the delivery cannot be completed for reasons attributable to the recipient — remain the sender’s responsibility and the booking is closed as delivered-attempted.

Cooperation with authorities

How Zeli responds if something goes wrong.

If a courier, recipient, dispatcher or third party reports a parcel that appears to contain prohibited items, or if a competent authority (police, customs, ministry, judiciary) makes a lawful request, Zeli will cooperate in full.

That means: preserving the booking record and any proof-of-delivery evidence; providing sender and recipient identity information as required by Dutch and Caribbean Netherlands law; identifying the courier assigned and their movements as recorded in the app; and providing timestamps for every stage of the delivery.

We do not proactively inspect parcels. We do act on credible reports and lawful requests, and we prioritise the safety of couriers, recipients and the wider community over the convenience of any one booking.

Liability and refunds

What Zeli covers when things go wrong.

Where a parcel is lost or damaged in a way that is attributable to Zeli or the courier, we refund the delivery fee and work with the sender on a reasonable resolution up to a customary courier-insurance ceiling. For items of exceptional value we recommend a specialised courier or dedicated insurance.

Zeli is not liable for delivery of prohibited items, for damage caused by unsafe packaging, for a recipient not being present at drop-off, for perishable items that spoil in transit, or for parcels declared inaccurately.

Changes to this policy

When and how this document updates.

We may update this policy as regulations evolve or as we learn from real bookings. Material changes are announced in-app; the "Last updated" date at the top of this page always reflects the current version.

If you have a question about whether a specific item can be sent, contact Zeli support before booking. When in doubt, do not send it.