Reach Zeli for customer, driver, courier, merchant, payment, safety, privacy, and account support across Bonaire.
Contact
Zeli support helps customers, drivers, couriers, merchants, and dispatch users with account access, ride questions, delivery updates, payment records, safety concerns, privacy requests, and general platform questions.
For the fastest support, include the phone number or email connected to your account, the ride or order date, and a short description of what happened.
Channels
Message Zeli on WhatsApp at +5997877999 for urgent ride, delivery, driver, courier, or account support. Use the contact form in the app for non-urgent questions.
Signed-in customers can open Account, then Contact Support, to reach the Zeli team directly using the in-app contact form.
For access, correction, or deletion requests, use the account deletion tools in the app, submit the public contact form, or follow the public instructions on the Delete Account page.
Approved drivers, couriers, and merchants can contact dispatch or support for earnings, payout, order, menu, vehicle, and availability questions.
Safety
If there is an immediate emergency, contact local emergency services first. Zeli support can help review platform records, active ride or delivery details, driver or courier assignment, and customer communication after urgent safety needs are addressed.
Zeli may review accounts, trips, orders, payments, driver access, courier access, merchant activity, or dispatcher records when needed for safety, fraud prevention, dispute resolution, or platform reliability.