Account deletion that is clear and controlled.

Signed-in customers can delete their account directly in the app. Open Zeli, go to Account, select Delete account & data, read the confirmation, type DELETE, and confirm the request.

Account deletion removes the account profile, saved addresses, promotion wallet records, and personal account access. Some ride, order, payout, payment, support, safety, fraud-prevention, tax, accounting, or legal records may be retained or anonymized when required for legitimate operational or legal reasons.

If you cannot sign in or no longer have access to the app, submit the public contact form and choose Account or login, or reach Zeli support on WhatsApp at +5997877999. In the message, write that you are requesting account deletion and include the phone number or email connected to the account so Zeli can verify ownership before processing the request.

For privacy and security, Zeli may need to verify the request before deleting or anonymizing account data. Zeli will not delete an account based only on a message from someone who cannot reasonably prove they control the account.