Account deletion that is clear and controlled.

Signed-in customers can delete their account directly in the app. Open Zeli, go to Profile → Personal info → Delete account & data, read the confirmation, type DELETE, and confirm the request. An active ride, food order, or package delivery must be completed or cancelled first.

The in-app flow removes sign-in access, profile and contact details, saved addresses, notification subscriptions, promotions, and customer wallet data. Completed ride, order, and package records are unlinked from the account and their customer contact and saved-location fields are removed.

Drivers delete their account the same way, from Account inside Zeli Driver. It is immediate and needs no email, phone call, or form. A job in progress must be finished or handed back first. Any balance not yet withdrawn is automatically raised as a payout request during deletion, and licence, vehicle, payout and location details are removed with the account.

This route is only for people who have lost access to their account — deletion itself never requires it. If you cannot sign in or no longer have access to the app, submit the public contact form and choose Account or login, or reach Zeli support on WhatsApp at +5997877999. In the message, write that you are requesting account deletion and include the phone number or email connected to the account so Zeli can verify ownership before processing the request.

For privacy and security, Zeli may need to verify the request before deleting or anonymizing account data. Zeli will not delete an account based only on a message from someone who cannot reasonably prove they control the account.