Clear privacy for rides, delivery, and live tracking.

This Privacy Policy explains how Zeli collects, uses, stores, and shares information when people use the Zeli rides and delivery platform, including customer accounts, driver accounts, courier tools, merchant tools, dispatch tools, and related websites or mobile experiences.

The controller of that information is Shekhinah Tours B.V., trading as Zeli, KvK 13605, registered office Kaya Grandi 11D, Kralendijk, Bonaire, Caribbean Netherlands. Zeli operates in the Caribbean Netherlands and handles personal data in line with the Wet bescherming persoonsgegevens BES.

Zeli is designed for transportation and delivery operations in Bonaire, Caribbean Netherlands. Because the service depends on live booking, dispatch, payments, safety, and delivery coordination, some personal information is necessary for the platform to work properly.

You must be at least 18 to hold a Zeli account, and Zeli does not knowingly collect information from children. If you believe a child has created an account, contact Zeli and it will be removed.

Zeli uses information to create accounts, process bookings, calculate routes and fares, assign drivers or couriers, show live tracking, process payments, support customers, manage driver earnings, operate delivery orders, improve dispatch, prevent abuse, and maintain platform security.

Location information is used to show pickup and drop-off points, guide drivers and couriers, help dispatchers assign jobs, estimate arrival times, and improve map results. For couriers or drivers, location may be collected while they are on duty so customers and dispatch can follow active jobs.

Zeli keeps information for as long as reasonably needed to provide the service, comply with operational and legal obligations, prevent fraud, resolve disputes, maintain accounting records, and improve platform reliability.

Customers can delete their account in Zeli from Profile → Personal info → Delete account & data. The flow removes account access, profile and contact details, saved places, notification subscriptions, promotions, and customer wallet data, and de-identifies completed service records. If a customer cannot sign in, the public Delete Account page explains how to submit a verified request.

Some de-identified or limited payment, accounting, safety, fraud-prevention, dispute, tax, or legal records may be retained where reasonably necessary or required. Invoicing and payment records are kept for seven years for tax and accounting purposes. A driver may use the same identity for customer and driver features; when a driver profile is connected, customer self-service deletion is blocked and the driver must contact the Zeli team. Driver, courier, merchant, and employee records require support review because they can include earnings, payouts, documents, vehicles, compliance, and business obligations.

You can ask Zeli for a copy of the personal information it holds about you, ask for it to be corrected if it is wrong, ask for it to be deleted, or object to a particular use. Write to support@zeli-bonaire.com from the address on your account and Zeli will respond within one month. Zeli may need to confirm your identity first, and may keep the limited records listed above where it is required to.

Zeli uses technical and organizational safeguards intended to protect user information. No digital service can guarantee absolute security, but Zeli works to limit access, protect credentials, and monitor operational systems for reliability and misuse.

Users are responsible for keeping account passwords secure and for contacting Zeli promptly if they believe their account has been accessed without permission.

For privacy questions or account requests, contact Shekhinah Tours B.V. (Zeli), KvK 13605, at support@zeli-bonaire.com, through the in-app support form, or on WhatsApp at +599 787 7999. Postal address: Kaya Grandi 11D, Kralendijk, Bonaire, Caribbean Netherlands.

This policy may be updated as the platform, legal requirements, or operational practices change. Any change is reflected in the “last updated” date at the top of this page, and the latest version is always posted here.