Working with Zeli is a partnership based on professionalism, reliability, and respect for customers. The following standards apply from your first accepted ride or delivery.
Vehicle cleanliness
Your car must be clean inside and out before every shift. Seats, floors, and surfaces should be free of dirt, odors, and clutter. A fresh, pleasant smell is not optional — it is part of the Zeli experience customers expect.
Safe and respectful driving
Follow all local road rules. Drive calmly and safely. Treat every passenger with courtesy and professionalism, regardless of trip length or fare.
Reliable availability
When you go online, customers and dispatch depend on you. Respond to assignments promptly and complete trips as confirmed unless there is a genuine safety issue.
Food delivery — thermal bag required
Every courier who accepts delivery orders must carry and use a Zeli-approved thermal insulated bag for every delivery. The bag must be clean, sealed during transit, and used from the moment the merchant hands over the order until it reaches the customer. Hot food must stay hot. Cold food must stay cold. Using no bag, an unsuitable bag, or carrying food loose in the vehicle is a policy violation.
Food safety responsibility from handoff
Once the merchant places the order into your hands, you are fully responsible for its safe and sanitary delivery. Do not open sealed packaging. Do not place food on the floor or in unsanitary areas of the vehicle. Do not leave food unattended in an uncontrolled environment. Contaminated or tampered deliveries are grounds for immediate termination.
Contract termination
Zeli reserves the right to terminate the driver partnership at any time, without prior notice, based on customer reviews, complaints, policy violations, safety concerns, or any conduct that does not meet Zeli's service standards. There is no appeal period — quality is non-negotiable.